Contact Us

We're Here to Help You

Welcome to TimberPrep Customer Support.

We appreciate your interest in our musical toys and educational play collection. Whether you have a question about a product, need assistance with an existing order, or would like information about shipping and returns, we're here to help.

Our goal is to make your shopping experience as clear, convenient, and enjoyable as possible.

Please contact us using the information below.

Our Contact Information

Store Name: TimberPrep

Website: https://timberprep.store

Email: support@timberprep.store

Phone: +44 7782 267045

Business Address:

29 John Adam St

London WC2N 6AT

United Kingdom

For written enquiries, we recommend contacting us by email so that our team can review your request and provide a detailed response.

How Can We Help?
Product Information

Need help choosing a musical toy?

Contact us with questions about product features, dimensions, included accessories, age recommendations, or other information related to our collection.

Our team will assist using the product information available to us.

Order Assistance

If you have already placed an order and need assistance, please include your order number and the email address used at checkout.

We can help with order-related enquiries, delivery information, and other purchasing concerns.

Shipping and Delivery

TimberPrep offers free worldwide shipping.

Our standard estimated delivery time is 7–10 days, subject to the details and exceptions explained in our Shipping Policy.

If you have questions about your shipment or require assistance with delivery, please contact us.

Returns and Refunds

We offer free returns within 30 days of delivery in accordance with our Return & Refund Policy.

If you would like to request a return, please contact us by email before sending your item.

Our team will provide the applicable return instructions and assist you through the process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photographs if available.

We will review the situation and explain the appropriate next steps.

Your statutory consumer rights remain unaffected.

Important Information for Customer Enquiries

To help us assist you efficiently, please provide the following information when relevant:

Your full name
Your order number
The email address associated with your order
The product name
A brief description of your enquiry
Supporting photographs, if relevant and available

Please do not send passwords, complete payment card details, or other unnecessary sensitive information.

Return Requests

To begin a return request, email:

support@timberprep.store

Please include your order number and identify the product you wish to return.

Do not send products to our business address without first receiving return instructions. The designated return destination may differ from our published contact address.

We provide free eligible returns and refunds according to our Return & Refund Policy.

Stay Connected With TimberPrep

We value customer feedback and welcome questions about our products and shopping experience.

Your enquiries help us understand what matters to families and identify opportunities to improve our service.

Thank you for choosing TimberPrep.

We look forward to assisting you.

TimberPrep Customer Support

Email: support@timberprep.store

Website: https://timberprep.store