Contact Us
Contact TimberPrep
We are always happy to assist you with questions regarding our products, orders, shipping, returns, refunds, or your shopping experience at TimberPrep.
For the fastest assistance, please contact our customer support team by email and include your order number when your inquiry relates to an existing purchase.
Customer Support
Email: support@timberprep.store
Phone: +44 7034 751869
Mailing Address
TimberPrep
29 John Adam St
London WC2N 6AT
United Kingdom
Website
timberprep.store
Order Support
When contacting us about an order, please provide your:
- Full name
- Order number
- Email address used to place the order
- Brief description of your request
Providing these details will help us locate your order and respond more efficiently.
Returns & Refunds
TimberPrep offers free returns within 30 days of receiving an eligible item.
If you would like to request a return, please contact us at support@timberprep.store before sending the item back. Our team will provide the appropriate return instructions.
Please do not send a return to an address without first receiving return instructions from our customer support team.
We value every customer and aim to provide clear, professional, and helpful support throughout your shopping experience.