Contact information
Thank you for visiting TimberPrep.
We are committed to providing clear communication and helpful assistance throughout your shopping experience.
This page provides our official contact details and explains how customers can reach us regarding products, orders, shipping, returns, and other enquiries.
1. Official Store Information
Store Name: TimberPrep
Website: https://timberprep.store
Founded: 2022
Business Address:
29 John Adam St
London WC2N 6AT
United Kingdom
Customer Support Email:
support@timberprep.store
Telephone:
+44 7782 267045
These are the contact details supplied for our online store.
Customers may use these channels to contact us about purchases and other legitimate business enquiries.
2. General Customer Enquiries
For general questions about TimberPrep, our products, or our website, please email:
support@timberprep.store
We recommend email for enquiries that require order details, photographs, or written explanations.
Our support team will review your message and provide assistance.
3. Product Information
Customers may contact us for information about our musical toys and educational play products.
We can assist with enquiries concerning:
Product features and functionality.
Dimensions and materials.
Included accessories.
Manufacturer age recommendations.
Product availability.
General product information.
We encourage customers to review product descriptions and relevant manufacturer instructions before purchasing.
4. Order Support
If you have placed an order and require assistance, please include your order number when contacting us.
Our team can assist with questions concerning order confirmation, fulfillment, delivery information, and other order-related matters.
If you need to correct your delivery details, contact us as soon as possible.
We will attempt to make changes where operationally possible.
5. Shipping Enquiries
TimberPrep offers free worldwide standard shipping.
Our estimated delivery time is 7–10 days.
If you have questions about delivery, tracking information, or a delayed shipment, please contact our support team.
Include your order number and a description of the issue.
Our Shipping Policy contains additional information about delivery timeframes and customer rights.
6. Return and Refund Assistance
We provide free eligible returns within 30 days of delivery.
To request a return or refund, please email:
support@timberprep.store
Include your order number and identify the product concerned.
Our team will provide the appropriate return instructions.
Do not send products to our business address without receiving return authorization and shipping instructions.
The designated return processing location may differ from our published business address.
Please consult our Return & Refund Policy for additional details.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Provide your order number and a description of the problem.
Photographs may be included where available.
We will review the matter and arrange an appropriate resolution in accordance with our policies and applicable consumer law.
8. Business Correspondence
For business-related correspondence, please use:
TimberPrep
29 John Adam St
London WC2N 6AT
United Kingdom
Email: support@timberprep.store
Please note that our business correspondence address is not necessarily our returns processing location.
Customers requesting returns should contact customer support first.
9. Privacy and Personal Information
Please avoid sending sensitive personal information that is unnecessary for your enquiry.
Do not send passwords or complete payment card information by email.
If you wish to make a privacy-related enquiry or exercise an applicable data protection right, contact:
support@timberprep.store
Please identify the nature of your request so that it can be directed appropriately.
Additional information should be provided in our website's Privacy Policy.
10. Complaints and Feedback
We welcome customer feedback.
If you are dissatisfied with a product or service, please contact us and explain your concern.
Include relevant order information when applicable.
We will review the matter and work toward a fair resolution.
This complaints process does not restrict any statutory rights or legal remedies available to customers.
11. Our Commitment
TimberPrep aims to provide a convenient shopping experience supported by clear product information, transparent policies, and professional customer assistance.
We value the trust customers place in our store.
Our team is committed to handling enquiries respectfully and addressing concerns in accordance with applicable law.
12. Contact Summary
TimberPrep
Website: https://timberprep.store
Email: support@timberprep.store
Phone: +44 7782 267045
Address: 29 John Adam St, London WC2N 6AT, United Kingdom
Thank you for choosing TimberPrep.
We look forward to assisting you.