Contact information
Contact Information
Last updated: August 8, 2026
TimberPrep is committed to maintaining clear and accessible communication with our customers.
Customers may contact us regarding orders, products, shipping, returns, refunds, website questions, or other customer service matters using the information below.
Store Information
Store Name: TimberPrep
Website: timberprep.store
Email: support@timberprep.store
Phone: +44 7034 751869
Address:
29 John Adam St
London WC2N 6AT
United Kingdom
Customer Service Inquiries
For questions regarding an existing order, please include your order number and the email address used during checkout.
This allows our support team to identify your purchase and assist you more efficiently.
Returns
Before returning a product, customers should first contact:
We will provide return instructions for eligible products.
Please do not send unsolicited returns without first contacting our customer service team, as this may delay identification and processing of the return.
Business and General Inquiries
For business inquiries or general website questions, please contact us using the email address above.
We strive to communicate clearly and professionally and to help resolve customer concerns in accordance with our published store policies and applicable consumer laws.