Shipping policy
1. Introduction
Thank you for shopping at TimberPrep.
We are committed to providing customers with a straightforward and convenient delivery experience.
This Shipping Policy explains our worldwide shipping service, estimated delivery timeframes, order processing, delivery responsibilities, and procedures for shipping-related concerns.
Please review this policy before placing an order.
2. Free Worldwide Shipping
TimberPrep offers free standard shipping to customers worldwide.
Standard Shipping Cost: FREE
There is no minimum order value required to qualify for our free standard shipping service.
Our goal is to make our musical toys and educational play products accessible to families in different locations without adding standard delivery charges.
Shipping availability remains subject to applicable laws, carrier coverage, and destination restrictions.
If we cannot deliver to a particular destination, we will notify the customer and provide an appropriate resolution, including a refund where required.
3. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
This is the estimated period for delivery under normal operating conditions.
The timeframe may vary because of destination-specific transportation arrangements, customs procedures, public holidays, weather conditions, or other circumstances affecting carriers.
The estimated timeframe is not a guarantee that every order will arrive within exactly 7–10 days.
Where a specific delivery date is expressly agreed with a customer, we will honor the applicable contractual and legal requirements.
4. Order Processing
Orders are reviewed and prepared for shipment after payment authorization and order confirmation.
Processing activities may include:
Confirming order details.
Verifying payment authorization.
Checking product availability.
Preparing products for shipment.
Arranging carrier collection.
Customers will receive relevant order information through the contact details provided during checkout.
If processing is delayed, we will take reasonable steps to notify affected customers.
5. Delivery Destinations
We aim to offer worldwide shipping.
Available destinations may depend on carrier services, import regulations, transportation restrictions, and local delivery infrastructure.
If an order cannot be fulfilled to a selected destination, we will contact the customer.
Where fulfillment is impossible, customers will receive an appropriate refund.
We will not knowingly dispatch products in violation of applicable shipping or import restrictions.
6. Shipping Confirmation
When an order is dispatched, customers may receive a shipping confirmation by email.
Where tracking is available, the confirmation will include relevant tracking information or instructions for accessing shipment updates.
Tracking availability and update frequency may depend on the carrier and destination.
Some international shipments may be transferred between carriers during transportation.
7. Tracking Your Order
If tracking information is provided, customers can use it to follow shipment progress.
Tracking updates may not appear immediately after dispatch.
If you have difficulty accessing tracking information or believe your shipment has stopped progressing, please contact:
support@timberprep.store
Include your order number so that our team can investigate.
8. Accurate Delivery Information
Customers should provide a complete and accurate delivery address during checkout.
Please verify:
Recipient name.
Street address.
Apartment or unit number, where applicable.
City and postal code.
Country.
Contact information required for delivery.
Incorrect or incomplete information may delay delivery.
If you discover an address error, contact us promptly.
We will attempt to update the address where possible, although changes may not be possible once an order has been dispatched.
Responsibility for delivery issues will be determined according to the circumstances and applicable law.
9. International Customs and Import Charges
International orders may be subject to customs inspection, import duties, local taxes, or other government-imposed charges.
Free worldwide shipping means that TimberPrep does not charge customers for its standard shipping service.
It does not automatically mean that all destination-country import duties or taxes are included.
Where applicable, responsibility for import charges will be disclosed during checkout or otherwise before the customer is bound by the purchase.
We will comply with applicable requirements concerning tax and charge disclosure.
Customers will not be charged undisclosed fees by TimberPrep.
10. Customs Delays
International shipments may be inspected or processed by customs authorities.
Customs clearance times can vary between countries.
These procedures may occasionally extend the estimated delivery timeframe.
Where a customs issue affects your order, please contact us for assistance.
We will provide available shipment information and work toward an appropriate resolution.
Mandatory delivery and cancellation rights remain unaffected.
11. Delivery Delays
We aim to deliver orders within the estimated 7–10-day timeframe.
Occasionally, delays may occur because of:
Severe weather.
Carrier disruptions.
Customs procedures.
Public holidays.
Transportation restrictions.
Unexpected operational problems.
If your order is delayed, please contact our customer support team.
We will investigate the situation and provide available delivery information.
For UK consumer orders, unless a different period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is made.
If delivery obligations are not met, customers may have rights to require delivery within an additional appropriate period or cancel the contract, depending on the circumstances.
We will honor all applicable statutory delivery rights.
12. Lost Shipments
If your order appears to be lost, please contact us.
Provide your order number and any relevant tracking information.
We will investigate the shipment with the carrier.
Where goods are lost before the customer or an authorized recipient takes physical possession, we will provide the remedy required by applicable law.
This may include replacement or refund.
Customers will not be required to resolve carrier disputes independently where responsibility remains with TimberPrep.
13. Damaged Deliveries
If your package arrives damaged, please contact us as soon as possible.
Email:
support@timberprep.store
Include your order number and describe the damage.
Photographs of the packaging and product may assist our investigation.
We will review the issue and arrange an appropriate remedy.
Customers retain all statutory rights relating to damaged or defective goods.
14. Incorrect or Missing Items
If your delivery contains an incorrect product or an item is missing, please notify us.
We will review the order and shipment records.
Depending on the circumstances, we may arrange delivery of the missing or correct product or provide an appropriate refund.
Customers will not be charged additional shipping fees to correct our fulfillment errors.
15. Multiple Shipments
Some orders may be dispatched in separate packages when products are fulfilled from different locations.
If an order is divided into multiple shipments, customers may receive separate delivery notifications or tracking details.
There will be no additional standard shipping charge for split shipments.
We will provide reasonable assistance if part of an order has not arrived.
16. Delivery Responsibility
Responsibility for goods during transportation will be determined according to applicable law.
For UK consumer purchases, the goods generally remain at the trader's risk until they come into the physical possession of the consumer or a person identified by the consumer to take possession.
An exception may apply where the consumer independently commissions a carrier not offered by the trader.
We will not transfer responsibility to customers merely because an order has been dispatched or a carrier has been assigned.
17. Unsuccessful Delivery Attempts
A carrier may be unable to complete delivery if the address is inaccessible, incomplete, or no authorized recipient is available when required.
Customers should follow any reasonable delivery instructions provided by the carrier.
If a package is returned to the sender, please contact us.
We will review the circumstances and explain the available options.
Any additional charges or refund adjustments will be handled only where properly disclosed and legally permitted.
18. Returns After Delivery
TimberPrep offers free eligible returns within 30 days of delivery.
If you wish to return a product, please contact:
support@timberprep.store
Our team will provide return instructions and an appropriate no-cost return arrangement.
Please review our Return & Refund Policy for full details.
19. Customer Support
If you have questions about shipping, tracking, delivery delays, or international orders, please contact:
TimberPrep Customer Support
Email: support@timberprep.store
Phone: +44 7782 267045
Website: https://timberprep.store
Address:
29 John Adam St
London WC2N 6AT
United Kingdom
We appreciate your patience and thank you for shopping with TimberPrep.