Shipping policy
Shipping Policy
Last updated: August 8, 2026
Thank you for shopping at TimberPrep.
We are pleased to offer free worldwide shipping on all orders placed through timberprep.store.
1. Shipping Cost
Standard shipping is free worldwide.
Customers are not charged a standard shipping fee for eligible orders placed through our website.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
The delivery period is an estimate and may vary depending on destination, carrier operations, customs procedures, local delivery conditions, public holidays, and circumstances outside our reasonable control.
3. International Shipping
TimberPrep ships to customers around the world where delivery services are available.
Some locations may experience additional delivery delays because of customs inspection, transportation limitations, remote-area delivery, or local carrier conditions.
If we are unable to deliver an order to the destination provided, we will contact the customer where possible and arrange an appropriate resolution.
4. Customs and Import Charges
International shipments may be subject to local customs procedures, import taxes, VAT, duties, or other government charges depending on the destination.
Free shipping refers to the shipping charge offered by TimberPrep and does not necessarily include taxes, customs duties, or government charges imposed by the destination country unless expressly stated at checkout.
Customers are responsible for any applicable charges imposed by local authorities to the extent permitted by law.
5. Order Tracking
Where tracking information is available, it may be provided to the customer after shipment.
Tracking updates are controlled by the relevant carrier and may occasionally take time to appear after a parcel enters the delivery network.
6. Incorrect Shipping Information
Customers are responsible for reviewing their delivery address before completing an order.
If you notice an error in your shipping information, contact:
as soon as possible.
We will attempt to update the details when operationally possible, but changes cannot always be made after fulfillment or shipment has begun.
7. Delayed Orders
Although most orders are expected to arrive within the stated delivery estimate, unexpected delays may occasionally occur.
Possible causes include customs processing, adverse weather conditions, transport disruptions, unusually high carrier demand, public holidays, or other circumstances outside our reasonable control.
If you believe your order is significantly delayed, please contact our support team.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at support@timberprep.store with your order number and relevant details.
We will review the matter and work toward an appropriate resolution.
9. Contact Us
For shipping-related questions:
TimberPrep
29 John Adam St
London WC2N 6AT
United Kingdom
Email: support@timberprep.store
Phone: +44 7034 751869