Terms of service
1. Overview
Welcome to TimberPrep.
These Terms of Service govern your use of our website and your purchase of products through timberprep.store.
Throughout these Terms, the words "we," "us," and "our" refer to TimberPrep.
The words "you" and "your" refer to visitors, customers, and other users of our website.
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Please read them carefully before using our services.
If you do not agree with these Terms, you should discontinue use of the website.
Nothing in these Terms excludes or restricts statutory consumer rights that cannot legally be excluded.
2. About Our Business
TimberPrep is an online store specializing in musical toys, xylophones, and educational play products for young children.
Our business contact information is:
Website: https://timberprep.store
Email: support@timberprep.store
Phone: +44 7782 267045
Address: 29 John Adam St, London WC2N 6AT, United Kingdom
Founded: 2022
Additional legal entity information, where applicable, should be made available in our Legal Notice.
3. Eligibility to Purchase
Customers placing orders must have the legal capacity to enter into a binding contract.
If you are under the age of majority in your jurisdiction, purchases should be made by a parent, guardian, or another legally authorized adult.
Our products are intended for use by children only where appropriate for their age and developmental stage.
The purchasing process is intended for adults.
4. Website Use
You agree to use our website lawfully and responsibly.
You must not use the website to engage in fraudulent activities, interfere with its operation, or violate the rights of other users.
Prohibited activities include:
Providing fraudulent payment information.
Attempting unauthorized access to website systems.
Introducing malicious software.
Using automated methods that materially disrupt our services.
Misrepresenting your identity during transactions.
Using website content in violation of applicable intellectual property laws.
We may take proportionate measures to protect our website and customers from unlawful or harmful activity.
5. Product Information
We strive to provide accurate descriptions of our products.
Product pages may include photographs, dimensions, colors, materials, age recommendations, features, and information about included accessories.
We make reasonable efforts to ensure this information is accurate.
However, minor variations in product appearance may occur because of lighting, photography, manufacturing tolerances, and individual display settings.
Such variations do not affect customers' rights when goods are not as described or otherwise fail to meet legal requirements.
Customers should review the individual product description before purchasing.
6. Children's Products and Supervision
TimberPrep sells musical toys and educational play products intended for different age groups.
Not every product is suitable for every child.
Customers should carefully review the manufacturer's age recommendations, warnings, and instructions.
Adult supervision should be provided whenever required by the product instructions or appropriate to the child's age and abilities.
Customers should inspect toys regularly for signs of damage and discontinue use if a product becomes unsafe.
Small components and accessories may present hazards for younger children.
Do not provide a product to a child below its stated minimum age.
Our product descriptions do not replace manufacturer instructions or applicable safety information.
Nothing in this section limits our legal responsibilities for product safety or defective products.
7. Product Availability
Products are offered subject to availability.
We strive to maintain accurate inventory information.
Occasionally, an item may become unavailable after an order is submitted.
If we cannot fulfill an order, we will contact the customer and provide an appropriate resolution, including a refund where required.
We reserve the right to discontinue products or modify our collection.
Any changes will not improperly affect existing customer contracts.
8. Prices
Product prices are displayed on our website and confirmed during checkout.
The applicable price is the price presented and accepted when the order is placed, subject to applicable law.
We may update prices for future purchases.
Price changes will not be applied retrospectively to accepted orders without a lawful basis and customer agreement where required.
Any applicable taxes or other charges will be disclosed as required during checkout.
International import charges are addressed in our Shipping Policy.
9. Payment
Payment must be completed using one of the payment methods made available at checkout.
Customers agree to provide accurate and authorized payment information.
Payment processing may be carried out by third-party payment service providers.
We do not require customers to provide complete payment card information through ordinary customer support emails.
If a payment cannot be authorized, the order may not be completed.
10. Order Placement and Acceptance
When you submit an order, you make an offer to purchase the selected products.
An automated order confirmation acknowledges that we have received your order.
The point at which a binding contract is formed will be identified by our order acceptance or dispatch confirmation, subject to applicable consumer law.
We may decline an order before acceptance for legitimate reasons, including product unavailability, payment failure, or suspected fraud.
If payment has already been collected for an order we cannot fulfill, we will issue an appropriate refund.
11. Order Accuracy
Customers are responsible for providing accurate delivery and contact information.
Please verify your shipping address, email address, and order details before completing checkout.
If you discover an error, contact us promptly at support@timberprep.store.
We will attempt to correct the information where possible.
Changes may not be possible after an order has entered the dispatch process.
12. Shipping and Delivery
TimberPrep offers free worldwide standard shipping.
Our standard estimated delivery time is 7–10 days.
Delivery estimates are subject to the details, exceptions, and applicable legal requirements explained in our Shipping Policy.
Customers should review the Shipping Policy before placing an order.
If delivery is delayed, we will provide assistance and any remedies required by applicable law.
13. International Orders
Customers outside the United Kingdom may be subject to customs procedures or import regulations.
Where applicable, import duties, taxes, and customs charges will be handled as disclosed at checkout and in our Shipping Policy.
Customers are responsible for ensuring that products may lawfully be imported into their destination country, subject to our own legal responsibilities as a seller.
We will not knowingly accept orders that we cannot lawfully fulfill.
14. Returns and Refunds
We provide free eligible returns within 30 days of delivery.
Our Return & Refund Policy explains eligibility, return procedures, refund methods, and processing timeframes.
Statutory cancellation rights and remedies for faulty or misdescribed goods remain unaffected.
The Return & Refund Policy forms part of the information governing purchases through our website.
15. Intellectual Property
Unless otherwise indicated, the website's original text, layout, branding, graphics, and other original content are owned by TimberPrep or used under appropriate permission.
Third-party trademarks, product names, photographs, and other protected materials remain the property of their respective owners.
Customers may use the website for ordinary personal shopping purposes.
Unauthorized reproduction or commercial exploitation of protected content is prohibited where applicable law provides such protection.
Nothing in these Terms transfers ownership of intellectual property rights to website users.
16. Third-Party Services
Our website may use third-party services for payment processing, hosting, delivery, analytics, and other operational functions.
These providers may have their own terms and privacy practices.
Where applicable, customers should review relevant third-party terms.
We remain responsible for our own contractual and legal obligations and do not exclude liability merely because a third-party provider is involved.
17. External Links
Our website may contain links to external websites.
External websites may be operated independently and may have different policies.
We do not control all third-party content.
Customers should review the terms and privacy policies of external websites before providing personal information or making purchases.
This provision does not exclude responsibility where liability cannot legally be excluded.
18. Website Availability
We aim to keep our website accessible and functional.
However, temporary interruptions may occur because of maintenance, technical issues, or circumstances outside our reasonable control.
We may update website features and functionality when necessary.
We will take reasonable steps to avoid unnecessary disruption.
Nothing in this section limits rights or remedies that customers may have under applicable law.
19. Accuracy of Website Content
We make reasonable efforts to keep website information accurate and current.
If we discover a material error affecting an order, we will contact the customer and explain the available options.
We will not use website errors as a basis to unfairly deprive consumers of their legal rights.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products where liability cannot be excluded, or any other liability that cannot lawfully be restricted.
We do not exclude or restrict customers' statutory rights regarding product quality, fitness for purpose, or conformity with description.
Any limitation of liability applies only to the extent permitted by applicable law.
21. Events Outside Our Reasonable Control
Certain events may affect our ability to fulfill orders, including severe weather, transportation disruptions, natural disasters, and other circumstances outside our reasonable control.
If such an event affects an order, we will communicate with the customer and take reasonable steps to minimize disruption.
Customers retain any cancellation, refund, or other rights available under applicable law.
22. Privacy
We respect the importance of protecting customer information.
Personal data collected through our website should be processed in accordance with our published Privacy Policy and applicable data protection laws.
Our Privacy Policy should explain the categories of information collected, processing purposes, legal bases, recipients, retention periods, and applicable individual rights.
Please review our Privacy Policy for further information.
23. Changes to These Terms
We may update these Terms to reflect changes in our business operations, website functionality, or legal requirements.
Updated Terms will be published on our website.
Changes will not retrospectively remove contractual or statutory rights associated with previously accepted orders.
The version applicable to an order will generally be the version in effect when the relevant contract was formed, subject to applicable law.
24. Governing Law
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection rules that may apply in the customer's country of residence.
This provision does not deprive consumers of mandatory legal protections or jurisdictional rights that cannot be waived.
Disputes will be handled through the courts or other procedures having jurisdiction under applicable law.
25. Contact Information
If you have questions about these Terms, please contact:
TimberPrep
29 John Adam St
London WC2N 6AT
United Kingdom
Email: support@timberprep.store
Phone: +44 7782 267045
Website: https://timberprep.store
Thank you for choosing TimberPrep.