Terms of service
Terms of Service
Last updated: August 8, 2026
Welcome to TimberPrep.store.
These Terms of Service govern your access to and use of our website and your purchase of products from TimberPrep.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and any additional policies referenced on our website.
1. About TimberPrep
TimberPrep operates an online store offering wooden kitchen products, including wooden cutting boards, chopping boards, acacia cutting boards, teak cutting boards, and related kitchen preparation products.
Our contact information is:
TimberPrep
29 John Adam St
London WC2N 6AT
United Kingdom
Email: support@timberprep.store
Phone: +44 7034 751869
2. Online Store Use
You may use our website only for lawful purposes.
You agree not to use the website in any manner that could damage, disable, interfere with, or compromise the operation or security of the website.
You must not attempt unauthorized access to any portion of the website, customer accounts, payment systems, servers, or connected systems.
3. Product Information
We aim to provide accurate product descriptions, photographs, dimensions, features, and other information.
However, colours and visual appearance may vary depending on lighting, photography, device displays, and the natural characteristics of materials.
Wood is a natural material. Differences in grain, shade, colour, texture, or pattern may occur between individual products and are part of the natural appearance of wooden products.
4. Prices
Product prices are displayed on the website and may change from time to time.
A price change does not affect an order that has already been validly accepted, except where correction is permitted or required by applicable law.
Any applicable taxes or charges presented during checkout will be shown where supported by the checkout system.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized payment
- Technical errors
- Restrictions preventing delivery to the destination
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
6. Payment
Customers must provide current, complete, and accurate billing and payment information.
Payments may be processed by third-party payment providers made available through our Shopify checkout.
TimberPrep does not control the internal processing procedures of banks, card issuers, or independent payment service providers.
7. Shipping
TimberPrep offers free worldwide shipping.
Our estimated delivery period is 7–10 days.
Delivery estimates are not absolute guarantees. Delays may occasionally occur due to circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, public holidays, transportation interruptions, or incorrect delivery details.
For additional information, please review our Shipping Policy.
8. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery.
We offer free returns for eligible orders in accordance with our Return & Refund Policy.
Customers must follow the return instructions provided by TimberPrep before returning a product.
9. Intellectual Property
Unless otherwise stated, the content appearing on TimberPrep.store, including website text, branding, graphics, logos, design elements, and original content, is owned by TimberPrep or used with appropriate rights.
You may not copy, reproduce, distribute, modify, commercially exploit, or republish protected website content without authorization except as permitted by applicable law.
10. Third-Party Services
Our store may rely on third-party services for payment processing, website hosting, shipping, analytics, and other business functions.
Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.
11. Limitation of Liability
To the maximum extent permitted by applicable law, TimberPrep will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or products.
Nothing in these Terms excludes or restricts liability where exclusion or restriction would be prohibited by law, including mandatory consumer protections.
12. Customer Responsibilities
Customers are responsible for providing accurate contact, billing, and delivery information.
TimberPrep is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.
13. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our services, business practices, technology, or legal requirements.
The updated version will be published on our website with a revised effective date.
14. Governing Law
These Terms are intended to be governed by the laws applicable to TimberPrep's operations in England and Wales, subject to any mandatory consumer protection rights available to customers in their country or region of residence.
15. Contact
Questions regarding these Terms may be sent to: